Shipping policy

Thank you for shopping with BERNADETTE VERONICA STRAKA. As a professional fashion apparel retailer, we strive to provide secure, efficient and transparent shipping services for all garment orders. Our team takes great care to ensure every clothing item is correctly fulfilled, carefully packaged to prevent fabric damage during transit, and delivered to customers in excellent wearable condition within standard shipping periods.

1. Standard Order Processing Procedure

Following successful order confirmation, all apparel purchases will undergo internal verification, quality inspection and secure packaging within 1-3 business days, excluding weekends and national public holidays. During peak shopping seasons or large promotional events with increased order volumes, standard processing timelines may be extended moderately. Customers will receive formal notification emails in case of notable shipping delays.

2. Shipping Fees and Delivery Time Estimation

Shipping costs for all clothing orders are calculated individually based on package weight, item quantity and final delivery locations. All applicable shipping fees will be clearly presented on the checkout interface before payment confirmation, ensuring full pricing transparency for every customer.
Estimated delivery times: Standard Shipping: 15 business days
All quoted delivery durations serve only as general estimates and are not guaranteed arrival deadlines. Actual parcel delivery speed may fluctuate due to courier service disruptions, customs clearance procedures, inclement weather, global logistical limitations and regional holiday schedules.

3. Shipment Confirmation and Tracking Access Rules

Once your apparel order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking information and query channels.
Real-time tracking data and logistics status updates will typically be activated and available for customer self-inquiry within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Shipping Address Liability

Customers are solely responsible for submitting precise and comprehensive shipping address details during checkout. BERNADETTE VERONICA STRAKA accepts no liability for misdelivered, misplaced or returned parcels caused by inaccurate or incomplete recipient information provided by customers. Any packages returned due to address errors will incur additional reshipping fees payable entirely by the buyer.

5. Transit Loss and Damage Resolution Protocol

If your garment parcel is lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate an official logistics investigation. For orders received with damaged clothing or compromised packaging due to transit issues, please provide clear photographic evidence of all damages within 48 hours of delivery. Our team will conduct a thorough review and deliver timely and effective solutions.

6. Apparel Care and Liability Exemption Clause

Each clothing product is fitted with unique fabric care instructions outlining proper wearing, cleaning, drying and maintenance practices tailored to different textile materials. All garments must be maintained in strict compliance with these guidelines after delivery. BERNADETTE VERONICA STRAKA will not be held accountable for garment shrinkage, fading, tearing or deformation caused by improper maintenance, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International shipments of fashion apparel may incur import duties, customs taxes and clearance charges in accordance with local governmental regulations of destination countries. All such supplementary fees are the exclusive financial responsibility of customers and are not incorporated into product prices or standard shipping costs.

8. Official Customer Support Contact Details

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order logistics progress, please connect with our dedicated after-sales team via the official information below:
Trade Name: BERNADETTE VERONICA STRAKA
Phone Number: +64 29 175 4684
Email: contact@bernadettemode.shop
Physical Address: 4 Bingley Avenue, Epsom, Auckland, Auckland 1023, New Zealand